Effective Date: 7 September 2026
At Karmikvault, every product and service is prepared, accepted, and undertaken with care and intention. We request customers to review the details of their purchase, booking, or registration carefully before making payment.
This Cancellation & Refund Policy explains the rules applicable to products, consultations, past-life decodes, digital products, rituals, and group registrations offered by Karmikvault.
By making a payment or confirming an order, booking, or registration, you acknowledge and agree to this policy.
General Refund Policy
All purchases and confirmed bookings are considered final.
Karmikvault does not generally offer:
Returns
Refunds
Exchanges
Cancellations due to change of mind
Refunds due to personal preference
Refunds due to dissatisfaction with an expected spiritual or energetic outcome
Any exception will be considered only where required by applicable law or expressly approved in writing by Karmikvault.
Physical Products
All purchases of physical products are final and non-refundable.
Refunds, returns, or exchanges will not be provided for:
Change of mind
Personal preference
Incorrect expectations
Natural variations in crystals
Differences in colour, shape, size, texture, or inclusions
Delayed delivery caused by the shipping partner
Incorrect or incomplete address details
Failure to accept delivery
Improper use of the product
Crystals are natural products and may vary from the images displayed on the website. Such variations are not considered defects.
Damaged or Incorrect Products
If a product arrives damaged, defective, or materially different from the confirmed order, the customer must contact Karmikvault promptly with:
Order details
Clear photographs of the product
Clear photographs of the packaging
A complete opening or unboxing video
A description of the issue
Karmikvault will review the claim and determine, at its discretion, whether any resolution is appropriate.
Depending on the circumstances and availability, Karmikvault may offer:
A replacement
Store credit
Another appropriate resolution
A refund is not automatically guaranteed.
Customers must not return any product without receiving prior written instructions from Karmikvault.
Additional Conditions for Approved Product Claims
Where Karmikvault agrees to review a product-related claim, the customer may be required to provide reasonable proof of purchase, including an order confirmation, payment receipt, order or booking reference, or order number.
Any approved return, replacement, or exchange must be carried out strictly according to Karmikvault’s instructions. The customer may be required to bear the cost of returning or sending the product unless Karmikvault expressly agrees otherwise in writing or applicable law requires a different arrangement.
Where a product is required to be returned, it must be packed securely and returned in the condition specified by Karmikvault. Karmikvault may decline a claim where the product has been misused, altered, damaged after delivery, improperly handled, or inadequately packed.
No refund, replacement, exchange, or other resolution will be confirmed until the relevant evidence and, where required, the returned product have been reviewed and inspected by Karmikvault.
Where an issue concerns only one product or component of an order, any approved resolution may be limited to that affected product or component and will not automatically apply to the entire order.
Natural variations in colour, size, shape, texture, weight, inclusions, markings, minor imperfections, and other characteristics of natural materials will not ordinarily be treated as defects. Variations may also arise from external sourcing, hand preparation, consecration, energisation, or the private nature of certain spiritual preparations.
A delay in delivery caused by courier operations, public holidays, festivals, anushthaans, incorrect address details, remote delivery locations, or circumstances beyond Karmikvault’s reasonable control will not automatically qualify for cancellation or refund, subject to applicable law.
Oils and Product Usage
Karmikvault oils are intended for external use only, unless expressly stated otherwise.
Oils must not be ingested. Customers should follow all product instructions and perform a patch test before use.
Karmikvault does not accept responsibility for reactions, damage, or dissatisfaction resulting from:
Ingestion
Improper application
Use on sensitive areas
Contact with eyes or mucous membranes
Failure to perform a patch test
Failure to follow product instructions
Misuse or unauthorised use of the product
Such circumstances do not qualify for a refund or replacement.
Consultations and Past-Life Decodes
Consultations and past-life decodes are conducted online.
Appointment requests must be made through WhatsApp. A request does not guarantee an appointment. A consultation is confirmed only after Karmikvault accepts the request, payment is received, and confirmation is communicated through an official Karmikvault channel.
The normal waiting period for a consultation slot may be up to 30 days.
Urgent consultations may be available at a different price and are accepted only where Karmikvault considers the situation genuinely urgent. Urgent availability is not guaranteed.
Cancellation
Once a consultation has been confirmed, cancellation is not permitted.
No refund will be provided due to:
Change of mind
Personal preference
Dissatisfaction with the guidance received
Failure to prepare for the session
Failure to provide required information
Unavailability at the scheduled time
Rescheduling
A rescheduling request must be made at least 48 hours before the scheduled appointment.
Rescheduling is subject to availability and is not guaranteed. Requests made less than 48 hours before the appointment may be declined.
Missed Appointments
No refund, credit, or replacement session will be provided if the client:
Misses the appointment
Does not join the call
Joins after the scheduled appointment has ended
Is unavailable at the confirmed appointment time
Fails to respond to necessary appointment communication
If a client joins late, the consultation will still end at the originally scheduled time. No additional time or extension will be provided.
Consultation Format
Call consultations are not recorded by Karmikvault.
Where a written consultation or report is purchased, the report will be delivered in the format and within the timeline communicated at the time of purchase.
Digital Products
Digital products may include:
PDFs
Written reports
Guides
Documents
Educational material
Other digitally delivered products
Digital products are generally requested through WhatsApp. After the request is accepted and payment is received, the digital product will be delivered through the communication method specified by Karmikvault.
All digital product purchases are final and non-refundable once payment has been received or the digital product has been delivered.
Refunds will not be provided for:
Change of mind
Failure to read the description
Personal preference
Incorrect expectations
Failure to download or open the file
Loss of access caused by the customer’s device, email, or messaging account
If a file is technically corrupted or cannot be accessed due to an issue attributable to Karmikvault, the customer must contact us promptly. Karmikvault may provide a replacement file or another appropriate resolution.
Digital products are for personal use only and may not be:
Resold
Reproduced
Republished
Shared publicly
Distributed to third parties
Uploaded to websites or platforms
Used for commercial purposes
Modified and presented as the purchaser’s own work
Rituals and Group Registrations
Karmikvault may offer group rituals, anushthaans, energetic practices, and other spiritual registrations.
A ritual registration is considered confirmed once:
The registration has been accepted by Karmikvault;
Payment has been received; and
Confirmation has been communicated.
All ritual and group-registration payments are final and non-refundable.
Individual cancellation is not permitted after confirmation.
Refunds will not be provided due to:
Change of mind
Failure to attend
Failure to participate
Personal circumstances
Incorrect expectations
Dissatisfaction with an expected outcome
Inability to experience or perceive a particular result
Rituals are ordinarily conducted as scheduled and are not subject to individual cancellation.
If Karmikvault needs to make a material change to a ritual, including a change in date or format, the relevant information will be communicated to registered participants through an official channel.
Shipping-Related Refunds
Karmikvault currently ships physical products within India only.
The normal processing timeline is up to 10 working days after payment has been received and confirmed.
Processing may take longer during:
Major festivals
Important anushthaans
High-volume order periods
Special spiritual or seasonal offerings
Public holidays
Circumstances requiring additional preparation or consecration
Shipping delays do not automatically qualify for a refund.
Karmikvault is not responsible for delays caused by:
Shipping partners
Weather conditions
Public holidays
Festival periods
Transportation disruptions
Incorrect or incomplete address details
Customer unavailability
Refusal to accept delivery
Circumstances beyond Karmikvault’s reasonable control
Any claim relating to a damaged or incorrect product will be reviewed according to the process stated in this policy.
Payment Errors and Duplicate Payments
If you believe that you have made a duplicate payment or that an incorrect amount has been transferred, please contact Karmikvault promptly with:
Your name
Order or booking details
Payment date
Amount paid
Transaction reference number
Relevant payment confirmation
Karmikvault will review the matter and determine whether a correction or refund is appropriate.
A refund relating to a verified payment error does not create a general right to cancel the underlying order, booking, or registration.
Refund Processing
Where Karmikvault approves a refund, the refund will generally be processed through the original payment method or another method agreed upon by Karmikvault.
The time taken for the amount to reflect in the customer’s account may depend on the relevant bank, payment provider, or financial institution.
Karmikvault is not responsible for delays caused by banks, payment providers, or other third parties.
Contact for Refund or Cancellation Requests
All refund, cancellation, rescheduling, or damaged-product requests must be submitted through an official Karmikvault communication channel.
Please contact:
Karmikvault Email: contact@karmikvault.com Location: New Delhi, India
For product-related claims, customers should include the order details, photographs, and complete opening or unboxing video wherever applicable.
Submitting a request does not guarantee approval. Each request will be reviewed according to this policy and applicable law.
Changes to This Policy
Karmikvault may update or revise this Cancellation & Refund Policy from time to time.
The updated version will be posted on the website with a revised effective date.
The policy applicable to an order, booking, or registration will generally be the version in effect at the time the payment was made, unless otherwise required by applicable law.
Karmikvault offers its work with intention. We ask our clients to approach every offering with clarity, discernment, and personal responsibility.
